We typically respond within 24 hours. For cancellations, use the self-service cancel page for instant processing.
Frequently Asked Questions
How does TaxLoot find deductions?
TaxLoot connects to your bank account via Plaid and uses AI trained on 10,000+ IRS deduction categories to scan your transactions. It identifies business expenses, home office costs, vehicle use, education, and other deductible items you may have missed.
Is my bank connection secure?
Yes. We use Plaid, the industry-standard bank connection service trusted by millions of apps including Venmo and Coinbase. TaxLoot has read-only access to your transaction history — we cannot move money or make changes to your account. All data is fully encrypted.
How do I cancel my subscription?
Visit taxloot.app/cancel, enter your email address, and cancel instantly. You'll keep full access until your current billing period ends. No fees, no questions asked.
What is your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied within 30 days of your first payment, email support@taxloot.app and we'll issue a full refund, no questions asked.
I lost access to my report after clearing my browser
Your subscription is tied to your browser session. If you clear cookies or switch devices, email support@taxloot.app with the email you used at checkout and we'll restore your access within 24 hours.
Can I use TaxLoot for my business?
Yes. TaxLoot works for freelancers, self-employed individuals, and small business owners. Connect your business bank account and our AI will identify deductible business expenses including equipment, software, travel, meals, and more.
How accurate are the deductions?
TaxLoot's AI is trained on IRS Publication 535 and thousands of real-world deduction examples. All identified deductions are based on IRS guidelines. We recommend reviewing your report with a tax professional before filing — TaxLoot is a discovery tool, not a substitute for tax advice.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. All payments are processed securely through Stripe.
I have a billing question
Email support@taxloot.app with your question and the email you used at checkout. We respond within 24 hours on business days.